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Returns & Exchanges

If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery. Items must be in original condition with all tags and 'Moon Face' hygiene stickers attached.

1

Initiate Return

Visit our online return portal and enter your order number and zip code to request a return label.

2

Pack Items

Securely pack the items in their original packaging, ensuring all tags and brand labels are intact.

3

Ship Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund

Once our quality control team inspects the return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing