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Returns & Exchanges
If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery. Items must be in original condition with all tags and 'Moon Face' hygiene stickers attached.
1
Initiate Return
Visit our online return portal and enter your order number and zip code to request a return label.
2
Pack Items
Securely pack the items in their original packaging, ensuring all tags and brand labels are intact.
3
Ship Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Refund
Once our quality control team inspects the return, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing